CastPlay Pro Wireless USB-C Dongle Support Center

A: The Aurzen CastPlay Pro USB-C Wireless Adapter for ZIP Projector allows you to wirelessly cast video from compatible USB-C devices directly to your ZIP projector—no Wi-Fi, apps, or software installation required.

A: No. CastPlay Pro uses a direct peer-to-peer connection, so there’s no need for Wi-Fi, network setup, or additional apps. Simply plug it in and start casting instantly.

A: Yes. CastPlay Pro supports DRM-protected content streaming, allowing you to wirelessly display content from platforms like Netflix, Disney+, and more—something most standard screen-mirroring solutions cannot do.

A: CastPlay Pro works with most USB-C devices that support video output, including iPhone, iPad, MacBook, and Nintendo Switch. It is compatible with over 90% of mainstream mobile devices.

A: Yes. CastPlay Pro features an extra USB-C port for pass-through charging, so you can cast and charge at the same time. This is especially useful for devices like the Nintendo Switch and Nintendo Switch OLED in TV mode.

A: The CastPlay Pro USB-C Wireless Adapter is designed for USB-C devices like iPhone, iPad, MacBook, and Nintendo Switch, offering plug-and-play wireless casting, pass-through charging, and support for DRM-protected streaming apps.

The CastPlay Wireless HDMI Dongle, on the other hand, is intended for HDMI-based source devices and works best when a wired HDMI output is available.

In short, choose CastPlay Pro for modern USB-C devices and mobile setups, and choose the CastPlay Wireless HDMI Dongle for traditional HDMI connections.

A: This nearly always means your phone's USB-C port does not support DisplayPort Alternate Mode (DP Alt Mode) video output. This is a hardware limitation of your phone, not a product defect. Please verify if your model (e.g., Samsung Galaxy A53, Pixel 6a) supports video output over USB-C.

A: We recommend the following steps:

Quick Search: Google your phone model plus "DP Alt Mode support."

Check the Specs: Look for "Video Output", "DisplayPort Alt Mode" or "HDMI Output" listed in your phone's official specifications. Budget or older phones in the NA/EU market rarely support this feature.

A: CastPlay Pro is guaranteed to work with devices that fully support DP Alt Mode, including the Samsung Galaxy S/Note/Z series (S8 and newer), most modern USB-C MacBooks/iPad Pros, and high-end PC laptops with Thunderbolt 3/4. If your phone is not a current flagship, checking the specs is mandatory