Track Your Order
FAQ
1. How can I track my order?
You can track your order by entering your tracking number in the form above. Once your order ships, you'll receive a confirmation email with tracking details. Simply follow the provided link to monitor your package’s progress.
If you have any questions, feel free to contact us at support@aurzen.com.
2. What should I do if I haven’t received my tracking number?
If you haven't received a tracking number within 72 hours of placing your order, please check your spam or junk folder. If it's not there, feel free to contact our support team with your order number, and we'll assist you.
For further assistance, reach out to support@aurzen.com.
3. Why is my tracking information not updating?
Tracking information might take 24-48 hours to update once your package has been shipped. If it hasn’t updated after that time, it could be due to carrier delays. If you're concerned, please reach out to our customer support team for help.
If you need help, email us at support@aurzen.com.
4. What carriers do you use for shipping?
We partner with reliable carriers like UPS, FedEx, and DHL for most orders. The carrier used will depend on your shipping location and the service selected during checkout.
For any inquiries, contact us at support@aurzen.com.
5. Can I change my shipping address after placing an order?
If your order hasn’t shipped yet, we may be able to update your shipping address. Please contact our support team as soon as possible with your updated address, and we’ll do our best to accommodate your request.
If you need assistance, please email us at support@aurzen.com.
Product Recommendations
