Why doesn't the remote control work?
- Our remote control offers both infrared and Bluetooth pairing capabilities. We recommend pairing the remote control via Bluetooth by following the on-screen instructions when initially turning on the projector. If you skip the Bluetooth pairing step, make sure to point the remote control at the IR sensors on the projector when in use.
- Please make sure you have installed two AAA batteries in the remote control.
- Avoid mixing new batteries with old ones in the remote control as this can result in insufficient power supply and operational issues.
- Keep the remote control within a range of 10 meters from the projector.
- Remove any obstructions between the remote and the IR sensor of the projector
If you've purchased a new remote, unpair the Bluetooth connection from the previous one before pairing the new remote.
- Click the remote control icon in the top right corner of the homepage to enter the Bluetooth settings for the remote control. Unpair the projector from the previous remote control.
- Go back to the homepage, click the remote control icon again, and enter the Bluetooth remote control pairing interface.
- Simultaneously press and hold the volume + and volume - buttons on the new remote control for about 3 seconds. The Bluetooth pairing will be successful, and the projector will automatically return to the homepage.